AI automation case study
Smart Email Agent
An inbound-email workflow that matches a message to customer context before preparing the appropriate next step.
- Status
- Built
- Origin
- n8n
- Date
- Undated record
Smart Email Agent on the n8n canvas
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Challenge
What needed to change
An inbox becomes a bottleneck when each message must be read, matched to a record, and converted into a next action by hand.
System
How the system works
The workflow receives email, checks customer context, and prepares a reply, calendar action, or internal handoff according to the message path.
- Trigger
- New inbound email
- Context
- Matched customer record and knowledge source
- Next step
- Reply, calendar action, or team handoff
Outcome
What is supported by the record
The real workflow capture shows the context and action branches together, so the next owner is clearer than it would be in an unstructured inbox.
Screenshot
Real n8n workflow capture
Data boundary
Context is matched before the next action
Tools
Connected tools and methods
- n8n
- Gmail
- Supabase
- AI model
- Google Calendar
Next step